WeGotTickets Reviews

Wouldn't normally leave comments here but just got such a quick and helpful response from Aiden at WeGotTickets for a query. Always liked using them when I promoted gigs, but just as happy as a ticket buyer.

Very good response.

Fantastic customer service from Aiden he responded to my query the next day. I had not received my tickets as I had put the wrong email address! Aiden replied and tickets received all within 36 hours. Thankyou.

We had misplaced our confirmation and the help desk sorted it out very promptly. Could not have asked for more.

Fantastic ticket vendor, the complete opposite of the scalping sites that are so frequent nowadays. Terrific after sales care where you are dealt with by a human rather than an un-navigable bot-menu. I would give 10 stars if I could.

Quick response for refund due to cancellation of band
No refund on booking fee but good explanation given

Excellent response times. Helpful and resolved my issue.

A request for a refund because dates had been changed was immediately dealt with. Many thanks!

Quick to get back to me, easy transaction. Efficient and friendly

I had tickets for an gig that was cancelled at the last minute because the artist has covid, wegottickets sent me an email and a text letting me know, which I got just before we set off on the hour long journey and they refunded me for the tickets right away without me even having to ask. I didn't get the booking fee back but didn't expect to, and their fee was less than on the other ticket sites. For how much trouble they saved me I reckon it's fair enough. Great company, will always use them over the other ticket sites when I can.

The folks at WeGotTickets are fabulous! They are ALWAYS super helpful and normally reply to a query email within the same working day or next working day (if sent at the weekend). It truly never seems like anything is a bother and they were so supportive when I first set up our WeGotTickets accounts - even for an old dinosaur lik me they maanged to get me through the process & helped me set up my first event.

Same as written by many other commenters we only received a partial refund from we got tickets when a event was cancelled. I have never ever experienced this sort of outcome anywhere else and received the same stock reply copied by many here. Frankly I feel very cheated

They cancelled the booking and they’re not refunding the full amount. It’s not my fault, it’s the organiser. Go get the money from organiser then why are you punishing me for using your services? I will NEVER use wegottickets ever again.

I made a simple mistake and needed help to find lost Tickets . The team from WGT replied immediately r e out of hours to ensure everything was ok and we had a great night…
Brilliant service

WeGotTickets are everything you want a service company to be.
Their excellent communication skills ask the right questions of both the promoter and the ticket purchaser.
We've used them for the best part of ten years and they are great !